Welcome to Flowers Woking. These Terms and Conditions outline the rules, regulations, and key information that apply to all online purchases and deliveries of flowers and floral arrangements made via our website, specifically for customers in Woking and the surrounding areas. By placing an order with us, you are deemed to have understood and accepted these Terms and Conditions in full. We recommend you review them carefully before making any purchases.
These Terms and Conditions govern all orders for floral products and related services placed through the Flowers Woking website. They apply to all customers residing in Woking and its surrounding areas who use our e-commerce platform for online flower delivery services. Should you need further clarification on any aspect of these terms, please refer to the relevant section or contact us for additional guidance.
Ordering with Flowers Woking is designed to be straightforward and convenient for every customer in Woking seeking online flower delivery. To place an order, simply browse our selection, add your chosen products to the basket, and proceed to checkout. Please ensure that all delivery information, recipient details, and desired delivery dates and times are entered accurately at the time of order. Incorrect or insufficient delivery information may result in delay or non-delivery of your order, and we will not be held responsible in such cases.
Once your order has been placed, you will receive an order confirmation via the website and, if you have provided details, by email or SMS. This confirmation verifies receipt of your order but does not signify acceptance of your order by Flowers Woking. Acceptance is confirmed when we have processed your payment and dispatched your selected flowers for delivery.
Flowers Woking reserves the right to reject any order, in exceptional cases, at our discretion. Where this occurs, any payment made will be promptly refunded using the original payment method.
We strive to accurately display and describe our range of flower arrangements, bouquets, and gifts on our website. Products are, however, subject to seasonal availability and supply fluctuations. In rare cases, if a particular flower or product is unavailable, we reserve the right to substitute it with an item of similar style, quality, and value, ensuring the overall presentation meets or exceeds your expectations. If a significant substitution is required, we will attempt to contact you to discuss preferences before dispatch.
All prices displayed on our website are shown in GBP (£) and include relevant VAT, unless otherwise stated. Pricing may be subject to change without prior notice, but once your order is confirmed, the agreed price will not be altered.
Flowers Woking accepts a variety of secure payment methods for online orders, which may include major credit and debit cards, as well as secure online payment platforms. Payment is required in full at the time of placing your order. We do not process or dispatch any flower delivery in Woking until full payment has been successfully received and authorised.
All payment transactions are subjected to standard security protocols. We do not store credit or debit card details after your payment has been processed. If you experience any issues during payment, please check your bank or card provider.
Our online flower delivery service covers Woking and the surrounding areas. We strive to deliver all orders on your specified date, and within the specified delivery window whenever possible. Same day delivery may be available for selected arrangements, depending on the time of order placement and delivery postcode.
It is your responsibility to ensure the recipient’s address and any relevant access instructions are supplied correctly. Delivery will be made to the address you provide at checkout. In the case of non-delivery arising from inaccurate information, or where access is not possible, Flowers Woking may charge a redelivery fee. In the event that the recipient is not present, our courier will attempt to leave the flowers in a safe, sheltered location or with a neighbour, and notification of this will be left where possible.
Delivery times are estimates and may be affected by traffic, weather conditions, or other forces beyond our control. If delivery is delayed by circumstances outside our reasonable control, Flowers Woking will not be liable for the delay or subsequent consequences, but we will communicate any issues as soon as possible and seek solutions where practical.
You are entitled to cancel your flower order for delivery in Woking, provided you give notice within a reasonable time before the order is prepared or dispatched. Cancellations of online flower orders must be made at least 24 hours before the scheduled delivery date to qualify for a full refund. Unfortunately, once preparation or dispatch has commenced, we are unable to accept cancellations or offer refunds.
Requests for changes to orders, such as amendments to delivery address, recipient information, or delivery date, should be made as soon as possible. While we will strive to accommodate changes where feasible, we cannot guarantee alterations to orders once preparation has begun, particularly in the case of same-day or express flower delivery in Woking.
Customer satisfaction is our priority. If you receive flowers that appear damaged, significantly different from the order description, or otherwise unsatisfactory, please contact us within 24 hours of delivery. Evidence, such as photographs, may be requested to substantiate your claim. Where your complaint is justified, we will offer an appropriate remedy, such as a replacement, partial refund, or full refund, at our discretion.
Due to the perishable nature of flowers, returns may not always be feasible. In the event of a return being authorised, the flowers should be returned in their original packaging and in the same condition in which they were received, wherever possible.
Flowers Woking’s liability to you in connection with any order is strictly limited to the purchase price of that order. We accept no responsibility or liability for any indirect, incidental, or consequential loss or damage that may result from your use of our services, your reliance on any information on our website, non-delivery, or delay of your flower delivery in Woking and neighbouring areas, beyond the price paid for your order.
We do not accept liability for any loss or damage where you have supplied incorrect delivery information, failed to follow care instructions, or where circumstances outside our control (such as adverse weather or unavoidable incidents) prevent us from fulfilling our obligations.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.
All content on the Flowers Woking website—including images, text, branding, and product descriptions—remains the property of Flowers Woking or its licensors. Unauthorised use, copying, or distribution of any content is strictly prohibited unless explicit written permission is obtained from us.
By placing an online order for flower delivery, you agree to provide accurate and current information necessary to process and deliver your order. We process all personal information in accordance with applicable data protection and privacy laws. Please refer to our Privacy Policy for full details regarding how your information is collected, stored, and used.
Flowers Woking will not be liable for any delay or failure in performance of our obligations under these Terms and Conditions if such delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, strikes, natural disasters, pandemics, government actions, or disruptions to supply chain or transportation.
Flowers Woking reserves the right to amend or update these Terms and Conditions from time to time without prior notice. Continued use of our website and services following any changes indicates your acceptance of the new Terms and Conditions. We recommend you review this page regularly to remain informed.
These Terms and Conditions, and any contract arising from them, are governed exclusively by the laws of England and Wales. Any dispute or claim arising from or in connection with your use of Flowers Woking services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision within these Terms and Conditions is deemed invalid or unenforceable, it will be construed, as far as possible, to reflect the intentions of the parties, and the remaining provisions will remain in full force and effect. Our failure to exercise any right or provision under these Terms does not constitute a waiver of such right or provision.
If you have questions regarding these Terms and Conditions, or need support regarding your order, our customer service team is happy to assist you. Please use the appropriate contact form or channel on our website to reach us. We are dedicated to delivering an excellent online flower delivery experience to customers throughout Woking and the surrounding areas.
Note: These Terms and Conditions apply to all customers of Flowers Woking across Woking and nearby locations using our online flower delivery services.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Woking, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Woking.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
