At Flowers Woking, our mission is to deliver only the freshest and most beautiful flowers to homes and businesses across Woking and the surrounding areas. With a reputation as a trusted local florist, we stand behind the quality of our arrangements and promise our customers a straightforward, fair returns and refunds policy. Your satisfaction is our top priority, and we strive to make your experience exceptional from the moment you place your order right through to delivery and aftercare.
If your flowers arrive damaged or not in the condition you expected, rest assured that we treat such incidents with urgency and care. Please inspect your bouquet or arrangement upon receipt. Should you notice any damage—such as wilting, breakage, or packaging mishaps—please contact us as soon as possible, ideally within 24 hours of delivery. To help us resolve your issue quickly, we may request photographs that clearly show the damage so we can improve our service and prevent future issues.
Flowers Woking is proud to offer a Fresh Flowers Guarantee to all our local customers. We select only premium, fresh-cut blooms for every order and handle every arrangement with expert care. For maximum enjoyment, we guarantee that our flowers will stay fresh and vibrant for at least 5 days from delivery, provided they are cared for according to the instructions enclosed with your order. If you feel your flowers have not lived up to this promise, please reach out as soon as possible within 5 days and we will be happy to help put things right.
We want every customer to be delighted. In the rare event you are dissatisfied due to freshness concerns or damage, Flowers Woking offers two options: a full or partial refund, depending on the circumstances, or a complimentary replacement bouquet where appropriate. Decisions are made on a case-by-case basis, always with your satisfaction in mind. Your statutory rights are never affected by our policy.
If for any reason you are unhappy with your Flowers Woking experience, we encourage you to inform us so we can resolve the matter promptly. Please provide your order details, a description of the issue, and, if possible, supporting photos. Our team will investigate thoroughly and aim to respond within 2 working days. Whether your concern relates to flower quality, damaged goods, or a delivery issue, we pledge to treat it with the importance it deserves, as a reflection of our ongoing commitment to outstanding local service in Woking.
As a dedicated Woking florist serving both households and businesses nearby, Flowers Woking values every customer and every bouquet. We understand the importance of fresh, beautiful flowers for special occasions and everyday moments alike. Thank you for choosing us; we are here to ensure your flower delivery experience exceeds expectations in both quality and customer care.
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